About Us

About Us

FAQ

Q

How many days you need to install the equipment?

A

Installation time depends on the equipment type, usually ranging from 1 to 15 days.

Q

How many staff abroad you sent to install the equipment?

A

We usually send 2–4 technicians, depending on the project scale.

Q

You have sales target finished amount requirement to the distributor?

A

$50,000.00

Q

Can I transfer the money to you then you pay to other supplier?

A

Sorry, we don’t offer third-party payment service.

Q

Can I delivery the goods from other supplier to your factory? Then load together?

A

No, we don’t deliver goods from other suppliers to your factory. As a professional manufacturer, we only provide our own factory-made equipment.

Q

When will you leave your factory and to have your spring festival holidays?

A

Our Spring Festival holiday will be over 15 days long. We’ll get back to you promptly once we return from the break.

Q

Can the equipment be installed under hot weather?

A

Yes, our equipment is high-temperature resistant and suitable for use in such environments.

Q

Can Your products be installed under the cold weather?

A

Yes, they are suitable for low-temperature environments.

Q

Do You have office in shanghai or guangzhou that i can visit?

A

No, we do not have offices in these cities. However, you are welcome to visit our factory directly.

Q

Can you send your staff to install the equipment for us?

A

Yes, we provide professional on-site installation services.

Q

Can I only buy some spare parts from you?

A

Yes, we supply original spare parts for all our equipment.

Q

Will you will attend the fair to show your products?

A

Yes, we participate in major industry exhibitions every year.

Q

Can you send your equipment to my warehouse in guangzhou?

A

Yes, we can arrange delivery to your designated warehouse in Guangzhou.

Q

How long it takes you to provide the designing options for us?

A

It takes about 1 working day to provide preliminary design options.

Q

What is your products standardization?

A

Our products comply with Chinese national standards (GB).

Q

How do you pack the equipment?

A

Standard export packaging: plastic bags + fumigated wooden cases.

Q

Can you can design the equipment according to our size?

A

Yes,we can provide customized design and production based on your specific size and requirements.

Q

How many years have your company made this kind of equipment?

A

We start from 1998,we’ve been manufacturing this kind of equipment for over 18 years.

Q

Which certificate do you have for your equipment?

A

Our products are certified with CE, UL and ISO standards.

Q

How many staffs do you have in your factory?

A

We have around 60 employees in total.

Q

How can I to be your agent in my country?

A

We welcome potential agents who can actively promote and sell our products.

Q

Do you have any agent in our country?

A

We don’t have agents in your country for now, but we are a direct factory in China. We can offer you competitive factory prices and reliable OEM/ODM services.

Q

Do you have any real project pictures of the equipment?

A

Yes, we have many real project photos and case studies available.

Q

How far is your factory from the city hotel?

A

It’s about a 15-minute drive.

Q

How far is your factory from the airport?

A

It takes around 1.5 hours by car.

Q

How long it will take from guangzhou to your factory?

A

The flight takes more than 2 hours, plus ground transportation time.

Q

Where is your factory located?

A

Our factory is located at No.1 Xinhai provice Road HaiYan Industrial park.Zhejiang,China

Q

Do you provide free spare parts ?

A

We offer free spare parts covered under our one-year warranty period.

Q

What is the age range for your products?

A

Our products are fully mature and have been widely used in various industries for many years.

Q

Do you have detailed and professional installation manual?

A

While we don’t have standalone installation manuals, we provide full support through our dedicated Installation and After-sales Department.

Q

If OEM is acceptable?

A

OEM services are not generally available, but we can discuss special cases based on specific project requirements.

Q

Do you provide sample? Free or charge?

A

we can offer testing equipment, but there will be cost

Q

What is your term of payment?

A

Before shipment

Q

What is your MOQ?

A

Our minimum order quantity is 1 unit/set.

Q

Are you a trading company or a manufacturer?

A

We are a professional manufacturer and source factory, not a trading company. We offer reliable after-sales service and direct factory support.

Q

How long is your delivery time?

A

Lead time ranges from 6–30 days, depending on parts procurement and production schedules.

Q

How many production lines in your factory?

A

We have 5 production lines in operation.

Q

What are the advantages of your high-pressure plunger pumps compared to screw pumps?

A

Compared with screw pumps, our high-pressure plunger pumps perform much better under high pressure and high concentration conditions. They feature higher pressure resistance, better wear resistance, and lower maintenance costs. They also ensure stable flow with abrasive media, whereas screw pumps have lower pressure limits and wear easily when handling fluids containing solids.

Q

What are the benefits of vertical plunger pumps compared to horizontal ones?

A

Vertical plunger pumps are more compact, saving floor space. They run with less vibration for better stability, have simpler piping connections, and are easier to maintain, making them ideal for long-term, continuous operation.

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